Terms & Conditions
Welcome to our online store. These Terms & Conditions govern your access to and use of our website, products, services, and any related transactions. By visiting our website or placing an order, you agree to the terms outlined below.
This website is operated by DALTA TRADE PTE. LTD. Throughout the site, the terms “we”, “us”, and “our” refer to our company and online store.
1. Products and Services
We sell home decor, gift, artificial plant, wall decoration, tabletop ornament, lighting accessory, mirror, vase, event decoration, and lifestyle products. Product descriptions, images, colors, sizes, materials, and specifications are provided for reference.
We make reasonable efforts to display product information accurately. However, slight variations may occur due to lighting, screen settings, photography, handmade details, material texture, product updates, or production batches.
2. Order Acceptance
After placing an order, you will receive an order confirmation by email. This confirmation means we have received your order request. We reserve the right to review, cancel, or refuse any order if there is an issue with payment, product availability, incorrect pricing, suspected fraud, shipping restrictions, or incomplete customer information.
3. Pricing and Payment
Product prices are displayed on the website and may change without prior notice. The final order amount, including product price, shipping fee, and any applicable charges, will be shown at checkout before payment is completed.
Payments are processed through secure third-party payment providers. We do not store full credit card numbers or sensitive payment credentials on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.
4. Shipping and Delivery
Orders are shipped according to our Shipping Policy. Delivery times are estimates and may vary depending on product availability, shipping destination, carrier handling, customs processing, weather conditions, and other circumstances beyond our control.
Customers are responsible for providing accurate and complete shipping information at checkout.
5. Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund & Returns Policy. Items must meet our return conditions to be eligible for return or refund. Please do not send any item back without contacting our customer service team first.
6. Product Use and Safety
Customers are responsible for using products safely and according to any instructions provided. Home decor items, mirrors, artificial plants, candle warmer lamps, flower stands, and tabletop ornaments should be placed, assembled, and maintained properly.
We are not responsible for damage, injury, or loss caused by improper installation, unsafe placement, misuse, unauthorized modification, neglect, or failure to follow product instructions.
7. Candle Warmer and Electrical Products
For candle warmer lamps and other electrical products, customers must follow product instructions, use suitable power sources, and keep products away from water, flammable materials, children, and pets. Do not leave heated products unattended.
8. Fragile and Decorative Items
Some products are decorative and may be fragile. Customers should handle ceramic, glass, acrylic, mirror, lamp, and ornament products carefully. We are not responsible for damage caused by dropping, improper handling, unstable placement, or customer misuse after delivery.
9. Order Cancellation
Cancellation requests can only be processed before an order has been packed, shipped, or submitted to fulfillment. Once an order has been shipped, it cannot be cancelled and must follow our return process.
10. Website Content
All website content, including text, product descriptions, images, graphics, layouts, logos, and design elements, is provided for shopping and informational purposes. You may not copy, reproduce, distribute, or use website content for commercial purposes without our written permission.
11. User Conduct
You agree not to misuse the website, attempt unauthorized access, interfere with website security, submit false information, engage in fraudulent activity, or use the website for unlawful purposes.
12. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. Our total liability for any claim related to an order shall not exceed the amount paid for the product involved in that order.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.
14. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
Company:DALTA TRADE PTE. LTD
Mail:[email protected]
Address:8 kaki bukit avenue 4, #08-32, premier @ kaki bukit, singapore 415875